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October 18 2017     EnglishEnglish    SpanishSpanish

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Job Offer: Customer Service Specialist | Antipolo City:2nd Office Inc.

Job description:

Customer Service Specialist | Antipolo City

2nd Office Inc. - Antipolo, Calabarzon

Listing description
   » Managing first level customer service for the client's help desk through inbound and
   » outbound phone calls, email, live chat, Social Media, etc.
   » Work on different platforms to respond to customer queries and provide information -including eBay, Amazon, Shopify , Wordpress, CS Cart etc.
   » Work closely with the team in Australia on Customer Service concerns and escalations to ensure quick and effective turnaround of issues
   » Maintaining professional communication within set response SLA's
   » Other admin tasks as required from time to time
   » Develop and maintain a database of responses to frequently asked questions
   » Occasionally use Photoshop for basic photo editing
   » Occasionally, may be required to contact with 3rd party service providers such as couriers,
   » warehousing providers, software companies and/or e-commerce platforms to investigate and troubleshoot problem areas.
   » Coordinate for the Manila and Australia (and potentially other countries) teams to ensure clear communication and dissemination of information
Requirements:
   » College graduate
   » Must be an outstanding communicator and has excellent English language proficiency, both verbal and written.
   » Must have a minimum 2 years of previous practice in a BPO company
   » Must be able to multitask by handling calls and admin tasks at the same time
   » Must be comfortable in managing a mid to high call volume during certain periods
   » Must be amenable to working flexible hours depending on need
   » Cool confident attitude, highly organized, team- oriented and self- learner and open to learning new expertise, can practice good judgment.
   » Somebody with a good foundation in interior design is nice to have but not essential

about 4 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Antipolo, Calabarzon, Other
Company Type Employer
Post Date: 10/12/2017 / Viewed 10 times
Contact Information
Company: 2nd Office Inc.


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