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October 18 2017     EnglishEnglish    SpanishSpanish

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Job Opportunity: Waitress, Signature Club:Melco Crown Entertainment

Job description:

Waitress, Signature Club

Melco Crown Entertainment - Manila, Metro Manila

POSITION SUMMARY:
In conformity with the policies, procedures and standards of MCE Leisure (Philippines) Corporation, the Waiter is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage expertise, expertise and practice, in conformity with the vision, values and objectives of the company.
PRIMARY Job responsibilities:

1. Customer Service

1.1. Always greet guests promptly in a warm and friendly manner
1.2. Establishes immediate eye contact and smile with guest
1.3. Always thank and farewell guests conveying anticipation for their next visit
1.4. Establish rapport with guests to build guest loyal and gather constructive feedback to ensure satisfaction of every individual of guest
1.5. Be friendly and flamboyant as an individual
1.6. Maintain the conversation and do not expose any sensitive topics to the guest
2. Operational
2.1. Ensures that brand standards are consistently implemented.
2.2. Responds to the results of the Consumer Audit and ensures that the significant changes are implemented.
2.3. Conducts monthly inventory checks on all operating equipment and supplies.
2.4. Have thorough expertise of menu and presentation standards and sound expertise of beverages preparation techniques
2.5. Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
2.6. Prepare and assemble orders in sequence and make quality check before service
2.7. Apply food and beverage service techniques correctly at all times, serving items with enthusiasm
2.8. Complete the everyday responsibilities that are set for each individual shift
2.9. Review order dockets ensuring accurate and timely preparations for order requirements accordingly
2.10. Recognize the step of the billing process
2.11. Anticipate for any unexpected guest need and react promptly
2.12. Communicate effectively to know the everyday task assign
2.13. Maintain back up supplies stock for the everyday operations and to anticipated busy demands

3. Other tasks

3.1. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
3.2. Ensures high standards of personal presentation and grooming.
3.3. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
3.4. Attends training sessions and meetings as and when required.
3.5. Carries out any other reasonable tasks and responsibilities as assigned by superiors due to business requirements

about 15 hours ago

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Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 10/12/2017 / Viewed 18 times
Contact Information
Company: Melco Crown Entertainment


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