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October 22 2018     EnglishEnglish    SpanishSpanish

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Job Offer: SR. WEBCASTING ANALYST - (BACK OFFICE):WEST TECHNOLOGY AND COMMUNICATIONS SERVICES, INC.

Job description:

JOB DESCRIPTION

The Senior Webcasting Analyst will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling, coordinating and delivering of corporate events via teleconference or the web. He/she will establish best practice with clients for the optimal customer practice, and will have client retention as a key measure of success.
 
Moreover, the Senior Webcasting Analyst will work closely with internal teams, e.g. Account Management, Sales teams, as well as telco vendors, in the fulfillment of these responsibilities.

• contacts directly via phone and e-mail with corporate clients in account portfolio
• Gathers event information from clients and schedule webcasts in the system following best practice
• Conducts product/service demonstrations to new/existing clients, as needed
• Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly
• Manages clients effectively by covering concerns accurately, completely, and in a timely manner
• Escalates client issues to management for appropriate resolution
• Gathers and summarize event data for reports

Education, Professional accomplishments, and Certifications:

• Bachelor’s Degree/Certificate in Information Technology, Multimedia/Communication Arts, or a similar discipline
• At least one (1) full year of practice in a similar function, or any client relationship management function
• Strong English language verbal and written communication expertise.
• Highly detail-oriented, well-organized, and able to effectively manage workload under pressure
• Able to deal with problems and command decisions.
• Able to work independently and collaborate with colleagues
• Technology savvy, good working expertise of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Self-driven, has a positive attitude and strong work ethic
• Willing to work within any US time zone
expertise, Requirements and Competencies:
• No managery responsibilities; works within standardized procedures and practices to achieve objectives and meet deadlines as described by manager.
• Assists with drafting initial project plans according to specified timeframes and within established parameters.
• Communicates regularly with immediate team and manager to become familiar with business issues and goals and to build relationships.
• Understands the importance of building and maintaining West Corp's continuing relationships.
• Prepares preliminary drafts of communication materials; proofs, reviews, and performs quality checks for correct grammar, spelling, and appropriate layout prior to delivering work products.
• Learns different market and technology trends.

WORK LOCATION View larger map / directions View larger map

Address

11th Floor, Wilcon Information technology Hub 2251, Don Chino Roces, Makati City

COMPANY SNAPSHOT

Average Processing Time

3 Days Fast

Industry

Call Center/IT-Enabled Services/BPO

Telephone No.

+63 2 864 4321

Facebook Fan Page

https://www.facebook.com/PhilippinesRecruiting?business_id=839142722793182

Company Size

201 - 500 Employees

Working Hours

Saturdays/Shift required

Dress Code

Business (e.g. Shirts)

Benefits

Medical, Miscellaneous allowance, Parking

Spoken Language

English

COMPANY OVERVIEW

West is a global leader in providing technology-enabled enterprise communication services.We integrate advanced technology into communication solutions that help our clients communicate clearly, confidently, and persuasively in today’s Omni-channel marketplace. West combines a global network infrastructure with an broad portfolio of communications products, software, and business services. This allows us to deliver scalable, secure, and highly-advanced communication solutions for all kinds of organizations.

WHY JOIN US?

We are dedicated to hiring passionate people, and helping them succeed in their professional lives. “Make the Connection” is an idea, a goal, a journey we want to help you begin. Our mission is to connect you to a professional career, not simply a job. West has locations in over 40 U.S. states, and more than 25 countries—and we love to promote from within. There are opportunities, almost literally, everywhere. If you are driven to flourish in a professional career, then we’ll help you find the perfect one.

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg - Makati City Other
Address: National Capital Reg - Makati City
Company Type Employer
Post Date: 10/12/2018 / Viewed 12 times
Contact Information
Company: WEST TECHNOLOGY AND COMMUNICATIONS SERVICES, INC.


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