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August 22 2019     EnglishEnglish    SpanishSpanish

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Reservation Agent (Admin adjunct) - MOA Day Shift 8274:Microsourcing Philippines Inc

Job description:

Reservation Agent (Admin adjunct) - MOA Day Shift 8274

Microsourcing Philippines Inc Philippines Job Description :
Start your career with MicroSourcing!
Job Overview
   » Management of the Head Office switchboard, directing calls to the significant person/department, taking messages and managing the voicemail messages
   » Manage the Reception inbox, redirecting e-mails as required
   » Provide ad-hoc support when required
   » Main contact for guest complaints refer back to the property or take messages for the Hotel manager and/or Regional Managers
   » Handles reservations emails (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.
   » Ensure all guests are aware of operational policies credit card, cancellations, car parking and check in/check out times, etc.
   » Ensures all emails are handled with efficiency and accuracy within 4 hours turnaround time (SLA)
   » Ensure complaints received are either handled appropriately or escalated to the correct department/person when needed.
   » Ensure Standard Operating Procedures are adhered to with utmost diligence.
   » Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
   » Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
   » Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
   » Monitor last room availcapability & advise Rate Loaders to Stop Sell allocations of last rooms available through channel manager SiteMinder.
   » Track sales promotions/advertising in CMS as required & advised in Promotional Advice.
   » Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
   » Send everyday report to managers of all statistical information as required in the policies and procedures.
   » Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
   » Carry out any additional tasks as required by the Floor Manager, Call Centre Operations Manager, Revenue Managers or General Manager of Revenue.
   » Enter confirmed reservations into CMS, ensuring all Guest Information & Data Fields are accurate.
Appropriate qualifications:
   » Can work with minimal supervision and customer oriented
   » Excellent communication expertise
   » At least 1 year(s) of working practice in handling hotel reservation or travel account.
   » Proficiency with MS Office applications (i.e. MS Word, Excel) and other call centre-specific software / systems
   » Amenable to work at 6AM-3PM shift and weekends off.
   » To be assigned in MOA site.
WALK-IN AND APPLY from 9am-5pm, Mondays-Fridays.
Our office address is on the Ground floor, Two E-Com Center, Mall of Asia Complex, Pasay City.
Bring an updated resume and valid ID.


Monster Philippines - about 6 hours ago

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Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Philippines, Other
Company Type Employer
Post Date: 08/14/2019 / Viewed 10 times
Contact Information
Company: Microsourcing Philippines Inc


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