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October 20 2018     EnglishEnglish    SpanishSpanish

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Job Opportunity: At Home Customer Service Representative:

Job description:

At Home Customer Service Representative

Milagru Inc

Full Time

2

ID Proof: 40

Oct 12, 2018

 

Job Overview

Milagru Inc is an innovative online eCommerce company focused on Amazon eCommerce sales. Milagru Inc has a long track record of success, and is constantly trying to improve processes to make them more efficient and prosperous. Milagru Inc believes in creating a fun and empowering work environment that facilitates not only our business, but also the growth of our employees.
We are seeking for Customer Service Representatives. This is a long term position and we're looking for someone that has the commitment and practice. If this is you and you fit the requirements, please send your application/CV with the word ?I like Milagru? at the top so I know you read the full description. candidates that do not put this at the beginning of their application letter will not be considered, as accuracy and the capability to follow directions are important to this position. Canned responses will be declined.

The key task and responsibilities includes:
• Assists customers about their orders and correcting post sales problems.
• Ensures timely processing of customer orders and helps resolves customer
disputes.
• Ensures customer service emails and calls are answered and done in a timely, efficient and expertiseable manner
• Identifies system and workflow improvements to enhance efficiency
• Resolves customer's complaint; determining the cause of the problem; selecting and explaining the best solution to deal with the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments
• Contributes to team effort by accomplishing related results as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to deal with the problem; expediting correction or adjustment; following up to ensure resolution
* You will be cross trained to other administrative tasks.

Customer Service Appropriate qualifications:
• At least 2 years' customer service practice in the BPO industry
• At least 2 years' working to resolve customer complaints and queries thru Email & Phone
• Excellent command of English (written and verbal communication) is a must!
• Must be a fast learner with the capability to multi-task
• A very practiced problem solver with high analytical expertise
• Great email handling

candidates must have a reliable high speed Internet access and basic expertise of MS Office. this function may include night and weekend shifts.

Required:
- Headset with Microphone (noise free environment)
- reliable Internet access (At least 2 mbps; Link and screenshot from speedtest.net required before the interview)
- Skype ID
- Dropbox App
- TeamViewer App

Please include in your application letter your answer to these 3 questions:
1. Using phone and email, to which do you consider yourself an expert•
2. What past job / work did you have that is similar to this•
3. Describe the importance of customer service in any business.

 

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/12/2018 / Viewed 12 times
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