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September 23 2017     EnglishEnglish    SpanishSpanish

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Offer: URGENT! Mandarin Speaking-IT Service Desk:Cognizant Technology Solutions Philippines Inc.

Job description:

JOB DESCRIPTION

   »Required language(s): Mandarin
   » Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), any field.
   » Required skill(s): Information technology Service Desk, Technical Support, Customer Service.
   » knowledge of Computers and Trouble shooting skills required.
   » Good Analytical & Coordination skills are essential.
   » At least 3 year(s) of working practice in the related field is required for this position.
   » candidates must be willing to work in Mckinley Taguig.
   » Preferably 1-4 Yrs practiced Employees specializing in Customer Service or equivalent.
   » Full-Time position(s) available.
   »Priority will be given for those who can START ASAP  
Job responsibilities:
 
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.

WORK LOCATION View larger map / directions View larger map

Address

Mckinley Taguig

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Industry

Call Center/IT-Enabled Services/BPO

Facebook Fan Page

https://www.facebook.com/CognizantPH

Company Size

More than 5000 Employees

Working Hours

Shifting

Dress Code

Business (e.g. Shirts)

Benefits

Medical, Miscellaneous allowance, Dental, Group life insurance

Spoken Language

English

COMPANY PHOTOS

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COMPANY OVERVIEW

About Cognizant
 
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process skills, and a global, collaborative workforce that embodies the future of work.
 
With over 100 development and delivery centers worldwide and approximately 255,800 employees as of September 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: @CognizantPH
 
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666
USA Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
 
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
 
India Operations Headquarters
#5/535, Old Mahabalipuram Road
Okkiyam Pettai, Thoraipakkam
Chennai, 600 096
IndiaPhone: +91 (0) 44 4209 6000
Fax: +91 (0) 44 4209 6060
 
Our Philippine Global Delivery Center
Cognizant started operations in the Philippines in December 2009, providing voice and data services for global clients in business process services, information technology infrastructure services, and application testing. Our Philippine operations focus on global clients across industries such as financial services, communications, insurance, healthcare, retail and manufacturing. Cognizant’s focus on high growth and the capability to challenge status quo earned us the "Best Company of the Year", "Best Emerging IT-BPM Company for Healthcare", "Best Employer of the Year finalist" in the 2015 International ICT Awards Philippines.
 
Cognizant has expanded its presence in the Philippines with six fully operational centers in the Philippines--five in metro Manila, one in Cebu City, making Information technology the fastest growing delivery center of Cognizant. Located in the IT-BPM services hub in the country’s key cities, Cognizant Philippines houses nearly 6,000 professionals and growing.
 
With its robust delivery and technology infrastructure, Cognizant Philippines was granted ISO 9001, ISO 20000 and ISO 270001 certification. And by far, the only technology company in Philippines certified by HDI.
 
Cognizant invests highly on its people by providing a strong focus on learning initiatives, among them are courses on Six Sigma and Project Management. Information technology also offers function-located professional development opportunities, and access to a leadership abilities development framework.
 
As part of its corporate social responsibility program, Cognizant is running several initiatives under the banner of Outreach Philippines. The council is dedicated to promoting the cause of education for underprivileged children. Since its inception, Outreach Philippines has been a catalyst in impacting over thousands of lives by conducting classes, setting up libraries, and organizing health camps in local communities.

 
Taguig City
5th & 6th Floor 8/10 Upper McKinley Building
No.10 Upper McKinley Road McKinley Hill
Fort Bonifacio, Taguig City
 
1st, 2nd, 3rd & 4th Floor, Science Hub Tower 4
No. 110 Campus Avenue, McKinley Town Center
Fort Bonifacio, Taguig City
 
4th & 5th Floor 18/20 Upper McKinley Building
No. 20 Upper McKinley Road McKinley Hill
Fort Bonifacio, Taguig City
 
5th Floor Two West Campus Building
Mckinley West Information technology Park
South Bonifacio District, Taguig City
 
Pasig City
11th, 12th, 14th & 15th Floor Hanston Square Building
No.17 San Miguel Avenue
Ortigas Center, Pasig City
 
Cebu City
11th, 12th & 14th Floor Skyrise 4 Building
Block 2 Lot 4 Cebu Information technology Park
Lahug, Cebu City
 
Interview Schedules: Monday through Friday, 1:00 p.m. to 6:00 p.m.
 

Recent Accolades
Asia CEO Awards 2016- Best Executive leadership abilities Team of the Year – Finalist 2016 International ICT Awards Philippines- Best Voice Excellence Company of the Year
One of Fortune’s Most Admired Companies- 8 years in a row
Ranks #18 in Forbes Fast Tech 25
Ranks #101 in Newsweek’s 2016 World Green Ranking Ranks #281 in Financial Times Global 500
Ranks #230 in Fortune 500 Ranks #529 in Forbes Global 2000

 

WHY JOIN US•

Our company’s DNA is task and team located, not geography located.
 
This structure is made possible by our global services delivery model, which enables real-time knowledge sharing and interaction with colleagues around the world.
 
We are the only international services provider with a business model structured both vertically and horizontally. That is, vertically with skills in almost every major industry segment, as well as horizontally, across a full complement of integrated solutions and services. In fact, many of our senior people originate from the industries in which we work.  
Our Cognizant culture is an enabling one. Information technology emphasizes empowerment of the individual to make decisions in the best interests of the client. Importantly, Information technology also compensates personal achievement and contribution, financially and through public recognition.
 
Coming on Board
When you join, you’ll be introduced to the company, its processes, tools and procedures, and you’ll be personally guided along the way. In fact, even while you’re in the process of applying, you’ll be assigned a representative to help you through the process.
 
Our Culture
Customer focus
Passion
Collaboration
Integrity
Transparency
Empowerment

 

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg - Mckinley Taguig Other
Address: National Capital Reg - Mckinley Taguig
Company Type Employer
Post Date: 08/24/2017 / Viewed 11 times
Contact Information
Company: Cognizant Technology Solutions Philippines Inc.


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